Last updated: July 19, 2022
Thank you for shopping at sabrangee.
We are committed to delighting our customers with the best tasting and highest quality products. We recognize that sometimes mistakes may happen. If for any reason we deliver a service or product that has not met your expectations, we will work with you to make it right.
To return or exchange a product please email us the order # with product name, original proof of purchase receipt at customercare@sabrangee.com and our customer care agent will get in contact with you.
You can call us on +92 304 4518660 from Monday to Saturday between 10:00 am – 6:00 pm (Pakistan Standard Time). Further, to proceed with the case, your purchase should be sent back to us within 14 days of receiving your order.
Returns of any order are entertained only if reported within 48 hours of delivery, with original proof of purchase receipt sent to you via email at the time of purchase. To return any item follow below given steps:
Gather your items & take the picture of those items as proof to share with our customer care team.
Locate your receipt that is sent to you via email and contains the original order number. Order Confirmations & Receipts are automatically generated by our system and sent out to the email ID provided by the customer once the customer checks out and completes the order purchase process on our website.
Initiate a request for return at SABRANGEE’s website by providing your order details that match with your name, email address, and phone number with your reason for return and proof of your claim for return such as pictures, videos, etc.
Customer care team will look into your request, and will contact you if it finds your request genuine and eligible for return.
Reship it back to us by any courier services if the customer support team agrees with your case at your own shipping cost.
After reviewing the nature of the complaint, we may offer you an exchange or store credit of less or equal value with a validity date of the credit.
In case a return application is approved, it will only be for the price of the article(s), and will not cover the shipping and/or stitching cost.
In case your claim for return is rejected by customer care, you’ll be notified within 5 business days.
We are only responsible for returns once it reaches our warehouse.
Please note returns are catered only if returned products are sent through courier services.
All successfully returned items can be exchanged for other merchandise or online store credit. In case of a product being faulty or wrongly delivered, SABRANGEE will follow the policy of repair following replacement and finally store credit if the item cannot be repaired or replaced.
Timeline for Refund against a returned item : 14 to 45 days
If your item arrived in defective / damaged or incorrect / incomplete condition, a refund note against return will be issued.
Incorrect product has been delivered.
The product received is incomplete.
Return if the item is “No longer needed” or “Changed my mind” or “no technical reason but just want to cancel the order” or “you do not like the product after opening the package’* any other reasons listed apart from the ones listed in ‘Eligibility’.
Any *Made to order* or *Customized orders* can not be returned and refunded. All ‘Made to orders’ /Customized orders are shown to the customers before dispatching/shipping out the orders. This is done to ensure that customers get what they ordered. Only after the quality check and approval from the customers, products are shipped to them.
Any orders where a customer has been given a special discount as a favor can’t be returned.
SABRANGEE does not cater returns reported after the first 48 hours of delivery.
If a product is returned to SABRANGEE Warehouse in an inadequate condition or if the product is tempered, damaged or the care instructions have been violated, we reserve the right to refuse to issue the refund.
At SABRANGEE, we are committed to ensuring the highest level of service. Whilst we hope you are delighted with your order, we do not offer any return of exchange under normal conditions. We only offer Conditional Exchange if you face quality issues with the product.
SABRANGEE urges you to file for exchange of product if reported within 48 hours of order confirmation/ delivery. To file an application for exchange kindly follow below given steps :
Contact our customer care via WhatsApp number, or Email Id provided on the website.
Share the link of the outfit that you want to exchange your previous outfit with our customer care team.
Confirm your exchange by providing desired size guidelines or customizations.
You will receive exchange confirmation within the next 24 to 48 hours.
SABRANGEE holds the right to not amend/ edit orders after 48 hours of purchase confirmation.
Items ordered on sale are not entertained for exchange or return.
SABRANGEE will not cater exchange for any product that has been washed, dried, damaged or stained in any way. This includes items that have been dried or damaged in the dryer.
SABRANGEE is not responsible for bleeding, damage of print or fading of colors due to washing and ironing.
All the Items returned in the event of Exchange or Return will be delivered at sabrangee on following address.
Sabrangee specializes in crafting exquisite Bridal Dresses, Nikkah Attire, Bride Shower and Formal ensembles. Sabrangee serves as a prominent retailer for of the Pakistani brands. In addition, we offer expert stitching services to cater to our discerning customers all over the world. Our global delivery spans across the USA, Canada, UK, Australia, and the EU. Sabrangee was Established by Muhammad Sarfraz in 2020. We are registered with FBR and having NTN and legal tax payer status.
sabrangee is a multi-brand store, a platform that brings together the best fashion designers and brands from all over Pakistan, under one umbrella.
We deliver worldwide via DHL at our customer’s doorstep.
To request for an order cancellation please email us with (1) the order # , (2) product name, (3) original proof of purchase receipt and (4) reason of cancellation at customercare@sabrangee.com.
Our customer care agent will get in contact with you. You can also call us on +92 304 4518660 from Monday to Saturday between 10:00 am – 8:00 pm (Pakistan Standard Time). Further, to proceed with the case, your purchase should be sent back to us within 14 days of receiving your order.
Ready to ship orders: Any order belonging to ready to ship category, regardless of it payment status as Bank Deposit/Credit card, will not be cancelled after order shipped out from the sabrangee warehouse.
Unpaid COD Order: If it’s an unpaid COD order and the customer asks for the cancellation of the order, the order will be cancelled without any questions.
Paid orders: Can be cancelled withing 48 hours of order confirmation with detailed reason for cancellation. The refund will be given within 10-15 business days if further purchase not made by customer.
Paid Made to order: If cancellation is requested for paid made-to-order after 48 hours of order confirmation, SABRANGEE holds the right to charge 25% of the order value as cost of labor, production and resources payable to partner brands. If you wish to file for cancellation of your order, once the order has completed the production phase or is in the final phases of production and/or is received in our warehouse, SABRANGEE will deduct 65% of order amount as cost of production, labor, and resources.
Order Delay by Brand: In the event of delay in delivery from the designers other brands end and the customer has been pre-informed of the delay by the SABRANGEE team either through Whatsapp, email or SABRANGEE’s /designer’s social media channels then the customer has the option to inform and get their order cancelled within 48 hours or change the article as per their own choice.
SABRANGEE holds the right to charge cancellation fees if cancellations are reported after 48 hours.
In case you want to cancel your Customized/made-to-order outfit out of serious and genuine circumstances after this time period since your purchase then SABRANGEE holds the right to deduct 50% of total purchase as a fee for cost of purchases, production, labor, and machinery paid to designer and partner brands.
SABRANGEE holds the right to charge 15-20% fee of the total amount of the article in case ‘change of mind’ is given as reason for cancellation for a made to order outfit.
In case bank deposit is chosen as an option for payment, then the customer needs to clear the pending balance amount within 7 business days or else their order will be automatically cancelled.
Once the order is “Received at SABRANGEE Warehouse” and 60% of the amount is paid by the customer against their order, SABRANGEE will call the customer and notify them to clear their balance payment within 72 hours of time. If a customer fails to pay the balance amount within the above given time frame, SABRANGEE has the right to hold his inventory for a particular time. After that SABRANGEE holds the right to cancel the order and ship once the balance amount received from customer.
Product pictures in case of made to order products are only shared with the customer for quality assurance purposes and SABRANGEE will only cater to alterations requested by the customer at this point. The customer can’t cancel the order at this point or ask for a refund or replacement since this is a custom made product and is already made or in production.
SABRANGEE always notify customers via email in case there is a change in delivery date from the brand’s/designer’s/vendor’s end. SABRANGEE holds no responsibility with production capacity/speed of brand’s/designer’s/vendor’s, therefore once email is sent as notification to client, request for cancellation can be requested within 48 hours of email notification receiving or through any of our social media channels.
Contact No. +92 304 4518660
Email: customercare@sabrangee.com
To apply for a Refund against an order please email us with (1) the order # , (2) product name, (3) original proof of purchase receipt and (4) reason of refund retuning items at customercare@sabrangee.com.
Our customer care agent will get in contact with you. You can also call us on +92 304 4518660 from Monday to Saturday between 10:00 am – 8:00 pm (Pakistan Standard Time). Further, to proceed with the case, your purchase should be sent back to us within 14 days of receiving your order.
In case you want to claim a refund from SABRANGEE, kindly follow below given steps :
Contact our customer care via WhatsApp/ Email Id or reach out to us on customercare@sabrangee.com
Provide our customer care staff with your order number and original order confirmation receipt sent to you via email, proof of payment Order Confirmations & Receipts are automatically generated by our system and sent out to the email ID provided by the customer once the customer checks out and completes the order purchase process on our website.
Submit a request and a detailed reason/complaint/issue for requesting for a Refund claim.
Once the refund request is received, our customer support team will carefully review it and respond within 48 hours.
If the refund is approved, you will receive a refund within 10-12 working days from the date of the approval of the refund.
In case of rejection, our customer support team will reach out to you with a detailed explanation.
Our refund policy applies to international users who have made purchases through SABRANGEE.
To be eligible for a refund, the following conditions must be met:
The user must have a valid proof of purchase or order number.
The request for a refund must be made within 48 hours of delivery.
The product or service must meet the criteria outlined in our refund policy.
All refund items must be in their original condition without evidence of use.
SABRANGEE provides refunds in the following situations
Incorrect Size: If the size delivered is different than ordered or measurements are not according to the size chart displayed on website expect the designing and model pic measurements.
Item does not match description or Picture: If the product delivered is different in design, color, work technique, fabric etc
Incorrect Order: Different product or variant gets delivered
Quality Issues: Quality defects in the product leading to wearability concerns.
Items Missing: Product delivered with pieces missing. Only applicable if the product is not wearable.
Product Damaged: Broken, eroded, faded, stained product delivered.
We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
All the Items returning in the event of refund will be delivered at sabrangee on following address.
Address: 31 F1, Commercial Area, PCHS Lahore
Contact NO. +92 304 4518660
Email: customercare@sabrangee.com
Do you have a question about your order, shipping, or returns?
Here you will find answers to your questions. And if you can’t find what you’re looking for, our customer service will be happy to help you.
Yes! As soon as your order is ready for dispatch, we will send you an order confirmation with further details and a link to online tracking. Please note that it may take a few days before the shipment details are available online.
Yes, we are also happy to deliver to the following countries. Please note that there may be different shipping costs and delivery times.
Of course, just drop by our store and bring your order confirmation, invoice, or delivery note with you, either printed out or as a PDF. You also have 30 days to do this after receiving your order.
Our shipping team makes every effort to process all orders conscientiously and reliably. However, if something went wrong with your order of all things, we ask for your forgiveness and forbearance. In this case, please contact our customer service and we will try to rectify the error as soon as possible.
You are welcome to change your order later, as long as we have not processed it. Simply send us an email to customer service.
We currently offer the following payment options.
To return or exchange a product please email us the order # with product name, original proof of purchase receipt at customercare@sabrangee.com and our customer care agent will get in contact with you.
You can call us on +92 304 4518660 from Monday to Saturday between 10:00 am – 6:00 pm (Pakistan Standard Time). Further, to proceed with the case, your purchase should be sent back to us within 14 days of receiving your order.
Returns of any order are entertained only if reported within 48 hours of delivery, with original proof of purchase receipt sent to you via email at the time of purchase. To return any item follow below given steps:
Gather your items & take the picture of those items as proof to share with our customer care team.
Locate your receipt that is sent to you via email and contains the original order number. Order Confirmations & Receipts are automatically generated by our system and sent out to the email ID provided by the customer once the customer checks out and completes the order purchase process on our website.
Initiate a request for return at SABRANGEE’s website by providing your order details that match with your name, email address, and phone number with your reason for return and proof of your claim for return such as pictures, videos, etc.
Customer care team will look into your request, and will contact you if it finds your request genuine and eligible for return.
Reship it back to us by any courier services if the customer support team agrees with your case at your own shipping cost.
After reviewing the nature of the complaint, we may offer you an exchange or store credit of less or equal value with a validity date of the credit.
In case a return application is approved, it will only be for the price of the article(s), and will not cover the shipping and/or stitching cost.
In case your claim for return is rejected by customer care, you’ll be notified within 5 business days.
We are only responsible for returns once it reaches our warehouse.
Please note returns are catered only if returned products are sent through courier services.
All successfully returned items can be exchanged for other merchandise or online store credit. In case of a product being faulty or wrongly delivered, SABRANGEE will follow the policy of repair following replacement and finally store credit if the item cannot be repaired or replaced.
Timeline for Refund against a returned item : 14 to 45 days
If your item arrived in defective / damaged or incorrect / incomplete condition, a refund note against return will be issued.
Incorrect product has been delivered.
The product received is incomplete.
Return if the item is “No longer needed” or “Changed my mind” or “no technical reason but just want to cancel the order” or “you do not like the product after opening the package’* any other reasons listed apart from the ones listed in ‘Eligibility’.
Any *Made to order* or *Customized orders* can not be returned and refunded. All ‘Made to orders’ /Customized orders are shown to the customers before dispatching/shipping out the orders. This is done to ensure that customers get what they ordered. Only after the quality check and approval from the customers, products are shipped to them.
Any orders where a customer has been given a special discount as a favor can’t be returned.
SABRANGEE does not cater returns reported after the first 48 hours of delivery.
If a product is returned to SABRANGEE Warehouse in an inadequate condition or if the product is tempered, damaged or the care instructions have been violated, we reserve the right to refuse to issue the refund.
At SABRANGEE, we are committed to ensuring the highest level of service. Whilst we hope you are delighted with your order, we do not offer any return of exchange under normal conditions. We only offer Conditional Exchange if you face quality issues with the product.
SABRANGEE urges you to file for exchange of product if reported within 48 hours of order confirmation/ delivery. To file an application for exchange kindly follow below given steps :
Contact our customer care via WhatsApp number, or Email Id provided on the website.
Share the link of the outfit that you want to exchange your previous outfit with our customer care team.
Confirm your exchange by providing desired size guidelines or customizations.
You will receive exchange confirmation within the next 24 to 48 hours.
SABRANGEE holds the right to not amend/ edit orders after 48 hours of purchase confirmation.
Items ordered on sale are not entertained for exchange or return.
SABRANGEE will not cater exchange for any product that has been washed, dried, damaged or stained in any way. This includes items that have been dried or damaged in the dryer.
SABRANGEE is not responsible for bleeding, damage of print or fading of colors due to washing and ironing.
All the Items returned in the event of Exchange or Return will be delivered at Sabrangee at the following address.
Address: 31 F1, Commercial Area, PCHS Lahore
Contact NO. +92 304 4518660
Email: customercare@sabrangee.com
For domestic customers (Pakistan) orders will be delivered in 1-2 weeks
For international customers, orders will be delivered in 2-3 weeks..
This Privacy Policy describes our policies on the collection, use, and disclosure of information about you in connection with your use of our services, including those offered through our websites, communications e.g., emails, phone calls, and texts.
When you use the Service, you consent to our collection, use, and disclosure of information about you as described in this Privacy Policy.
TABLE OF CONTENTS
Information We Collect and How We Use It
Sabrangee may collect, transmit, and store information about you in connection with your use of the Service, including any information you send to or through the Service. We use that information to provide the Service’s functionality, fulfill your requests, improve the Service’s quality, engage in research and analysis relating to the Service, personalize your experience, track usage of the Service, and provide feedback to third-party businesses that are listed on the Service, display relevant advertising, market the Service, provide customer support, the message you, back up our systems, allow for disaster recovery, enhance the security of the Service, and comply with legal obligations. Even when we do not retain such information, it still must be transmitted to our servers initially and stored long enough to process.
Please also note:
Account Information: When you create a Sabrangee account, we store and use the information you provide during that process, such as the first and last name you enter, email address, zip code, physical address, and any other information you may provide during the account creation process, such as gender, phone number, or birth date. We may publicly display the first name and last initial that you provide, as well as any photo or other content you submit through the account creation process, as part of your account profile. We also store and use any preferences you provide to personalize your user experience, including dining and activity preferences. You can later modify some of the account information you provide through your account settings. If you believe that someone has created an unauthorized account using your personal information, you can request its removal by flagging it.
Communications:
When you sign up for an account or use certain features, you are opting to receive messages from other users, businesses, and Sabrangee. You can manage some of your messaging preferences through your account settings, but note that you cannot opt-out of receiving certain administrative, transactional, or legal messages from Sabrangee. For example, if you make a reservation, or request a quote from a business through the Service, we may send you messages about your transaction using the contact information you provide, including through automated SMS text messages to your phone number. We may not deliver messages that we believe are objectionable, such as spam messages, fraudulent solicitations, or requests to exchange reviews for compensation. If you send or receive messages through the Service via SMS text message, we may log phone numbers, phone carriers, and the date and time that the messages were processed. Carriers may charge recipients for texts that they receive. We may also store information that you provide through communications to us, including from phone calls, letters, emails, and other electronic messages, or in person.
Transactions:
If you initiate a transaction through the Service, such as a reservation or purchase, we will collect and store the information you provide associated with your transaction, such as your name, phone number, address, email, and payment information, as well as any other information you provide, in order to process your transaction, send communications about the transaction to you, and facilitate future transactions. This information may be shared with third parties, and third parties may share such information with us, for the same purposes. When you submit credit card numbers and other sensitive payment information, that information is encrypted using industry-standard technology. If you write reviews about businesses with which you transact through the Service, we may publicly display the fact that you transacted with those businesses in connection with such reviews.
Activity:
We store information about your use of the Service, such as your search activity, the pages you view, the date and time of your visits, businesses you call using our mobile applications, and reservations, purchases, or transactions you make through the Service. We also store information that your computer or mobile device may provide to us in connection with your use of the Service, such as your browser type, type of computer or mobile device, browser language, IP address, Wi-Fi information such as SSID, mobile carrier, phone number, unique device identifier, advertising identifier, location (including geolocation, beacon-based location, and GPS location), and requested and referring URLs and mobile applications. You may be able to limit or disallow our use of certain location data through your device or browser settings, for example by adjusting the settings for our applications in iOS or Android privacy settings.
Different Devices:
You may access the Service through different devices (e.g., your mobile phone or personal computer) and different platforms (e.g., the Sabrangee website or Sabrangee mobile apps). We may collect and display information about you related to your business activities.
Legal Basis for Processing (EEA and Switzerland only): For European Residents, our legal basis for collecting and using the information described above will depend on the specific information concerned and the context in which we collect it. We, however, will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms.
We, and third parties with whom we partner, may use cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash (sometimes called “flash cookies”), advertising identifiers (including mobile identifiers such as Apple’s Identifier for Advertisers (“IDFA”) or Google’s Advertising ID (“GAID”)) and similar technology (“Cookies”) in connection with your use of the Service, third party websites, and mobile applications. Cookies may contain unique identifiers and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may transmit information about you and your use of the Service, such as your browser type, search preferences, IP address, data relating to advertisements that have been displayed to you or that you have interacted with, and the date and time of your use. Cookies may be persistent or stored only during an individual session.
The purposes for which we use Cookies in the Service include:
Purpose Explanation
Processes Intended to make the Service work in the way you expect. For example, we use a Cookie that tells us whether you have already signed up for an account.
Authentication, Security, and Compliance Intended to prevent fraud, protect your data from unauthorized parties, and comply with legal requirements. For example, we use Cookies to determine if you are logged in.
Preferences Intended to remember information about how you prefer the Service to behave and look. For example, we use a Cookie that tells us whether you have declined to allow us to send push notifications to your phone.
Analytics Intended to help us understand how visitors use the Service. For example, we use a Cookie that tells us how our search suggestions correlate to your interactions with the search page.
You can set some Cookie preferences through your device or browser settings, but doing so may affect the functionality of the Service. The method for disabling Cookies may vary by device and browser, but can usually be found in your device or browser preferences or security settings. For example, iOS and Android devices each have settings that are designed to limit forms of ad tracking. For flash cookies, you can manage your privacy settings by clicking here. Please note that changing any of these settings does not prevent the display of certain advertisements to you.
We use various safeguards to protect the personal information submitted to us, both during transmission and after we receive it.
You may contact us online concerning our Privacy Policy, or write to us at the following address:
Address: 46 F1, PCHS, Lahore Cantt. Lahore-54792, Punjab, Pakistan
Sabrangee does not sell your personal information and will not do so in the future without providing you with notice and an opportunity to opt-out of such a sale as required by law.
| Account Title: | MUHAMMAD SARFRAZ |
| Bank / Branch: | Meezan Bank, DHA Branch Lahore, Pakistan |
| Account No.: | 02050103748627 |
| IBAN: | PK66MEZN0002050103748627 |
| Account Title: | MUHAMMAD SARFRAZ |
| Bank / Branch: | Meezan Bank, DHA Branch Lahore, Pakistan |
| Account No.: | 02050103748627 |
| IBAN: | PK66MEZN0002050103748627 |
| Name: | MUHAMMAD SARFRAZ |
| Contact No.: | 0304 4518660 |
| Name: | MUHAMMAD SARFRAZ |
| Contact No.: | 0304 4518660 |
